The Prescott Advantage
Customer Service
Prescott Machine provides worldwide customer service & support for our entire line of equipment. Wherever customers are located and whatever the condition of their equipment, the Prescott Machine Service & Support Team ensure minimal downtime, guaranteed performance, reduced maintenance, start-up and operating cost.
Prescott Machine service and support includes:
- Prescott Machine genuine parts
- Remanufacturing & Rebuilding
- Field Service & Technical Support
- Process Engineering Services
Prescott Machine Parts
Prescott Machine maintains a comprehensive stock of replacement parts to keep production lines running. Complete historical database records including, manufacturing, assembly, custom specifications and operational data mean the correct parts are delivered.
Prescott Machine genuine parts:
- are guaranteed to fit and carry standard warranties
- enhance productivity, safety and longevity
- restore original performance
- meet or exceed original specifications
- support all custom-designed equipment
Remanufacturing & Rebuilding
Customer equipment is restored to new condition through Prescott Machines complete teardown, inspection, remanufacturing and rebuilding capabilities for all critical systems.
The benefits of Prescott Machines remanufacture and rebuild services are:
- dramatically extends equipment life
- elevates equipment performance to match or exceed newer equipment
- allows immediate exchange of critical components
Field Service & Technical Support
Prescott Machine field service engineers are located throughout the world and support customers wherever Prescott Machine equipment is installed. Rapid-response technicians provide onsite service, installations, maintenance and repairs. Prescott Machine field service provides:
- Mechanical Services
- Inspections
- Electrical Services
- Processing Services
Process Engineering Services
Prescott Machines Process Engineering Department provides project management services for the design, Prescott Machine uses a centralized approach to feasibility analysis, system maximization and facility upgrades.